Prove Fonebook helps companies:
This enables companies to recognize and authenticate customer identities across multiple use cases and channels
Create your Fonebook, a registry of identity tokens for your customers
Add and update missing phone numbers and identity data
Manage tokens and keep data fresh against changes
Recognize and authenticate customer tokens when you interact with them throughout the customer journey
Our clients love our simple and predictable pricing model (per managed customer per month).
We implemented it proactively before we began seeing this surge, and we are so glad that we did. It has enabled us to increase our number match rate and cut down significantly on call wait times. It has very clearly made a difference for us!"
A tier 1 bank client wanted to consolidate their identity authentication point solutions and have a more holistic view of their customers across uses cases and channels. After implementing Fonebook, they saw an immediate ROI and productivity benefit. They also increased the number of verified customer phone numbers they had on file, enabling them to provide a better customer experience for customers in their contact.