x

How the Bilt Mastercard Increased Its Onboarding Pass Rate to 90%+ with Prove Pre-Fill

Industry : Fintech

Solution : Prove Pre-Fill

Goal : Remove friction during onboarding

CHALLENGE :

Elevate customer experience while mitigating credit card application fraud

SOLUTION :

Using Prove Pre-Fill, Bilt Rewards achieved faster, more seamless customer application completions

BILT Onboarding Flow Before Prove

The Bilt Mastercard is a revolutionary credit card that enables cardholders to earn points by paying their rent at any apartment in the US with no transaction fees. Bilt has gained popularity since launching in June 2021 and was recently featured in CNN’s list of best cards with no annual fee, among other major media placements, but was eager to further elevate and differentiate its customer experience with best-in-class identity verification technology while also mitigating credit card application fraud (synthetic identity fraud at the time of account opening).

Why Bilt Mastercard
Selected Prove

“While other solutions exist on the market, we found the Pre-Fill capability combined with the fraud prevention aspects that Prove offers to be differentiated and appealing, both solving a fraud/business need while also improving the customer experience,” explained Smallwood.

Implementation Was
Fast and Easy

Smallwood continued: “We also were very impressed by Prove’s ability to move quickly to implement the product. From green-light decision to live, we and Prove stood up the capability in about 48 hours. It was straightforward and the Prove implementations team was helpful and responsive in answering questions and getting it done quickly.”

90%

Application pass
rate

xx%

Less account opening
abandonment

90%

Application pass
rate

90%

Application pass
rate

90%

Application pass
rate

BILT Projected Onboarding Flow with Prove

Secure your customers’ digital lives

Get in touch for more information about our solutions, APIs, demos, pricing, and more.