Stop account takeover fraud in the contact center.
Modern, phone-based identity verification and authentication built into Amazon Connect. Block fraud, cut average handle time, and remove friction for real customers across all channels and touch points. Now in the AWS Marketplace.
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Legacy authentication has become obsolete
KBA and legacy IDV weren't built for an era of data breaches, social engineering, and AI-driven fraud.
KBA answers are researched, breached, or socially engineered, leading directly to account takeovers.
Legacy auth adds 60 seconds to 5 minutes per call, inflating handle time and costing millions annually.
20–50% of help desk calls tie back to password resets and authentication challenges.
Fraudsters manipulate OTPs, voice, and biometrics, leaving traditional security layers insufficient.
Introducing Prove for Amazon Connect
Prove verifies the phone line before the caller reaches an agent. Your contact flow decides the route.
Prove’s Approach for Amazon Connect Use Cases
- Replace Voice ID
- Improve IVR Containment
- Deliver Step-Up Authentication
- Optimize Agent Handle Time & CX
- Improve Inbound/Outbound Omnichannel Interactions
- Maintain Up-to-Date Customer Profiles
How Prove Solves Key Contact Center Challenges
Prove Caller Authentication confirms a phone number is actively connected during a live interaction, helping detect spoofing, prevent fraud, and ensure the caller is truly who they claim to be.
Trust Score & Identity Verify provide instant and real-time scoring of behavioral risk assigned to a phone identity token and phone number to prevent account takeovers. Seamlessly safeguard real users while blocking fraudsters.
Identity Manager continuously monitors for profile changes, such as phone numbers, device and attribute changes for ongoing identity accuracy.
Instant Link replaces SMS OTP with a tap, where users receive a unique URL via SMS that verifies device possession through the mobile network. Mobile Auth goes further, silently authenticating in the background with no codes or clicks required.
Unified Authentication passively and persistently recognizes returning users across sessions and devices without added friction for users.
Prove Contact Center Case Studies
GLOBAL CREDIT CARD ISSUER
incremental revenue
FORTUNE 500 INVESTMENT FIRM
calls/week reduced (~$7.30/call)
GLOBAL INSURANCE COMPANY
lower average handle time
Trusted by 2,000+ leading companies to reduce fraud and improve consumer experiences, Prove is the world’s most accurate identity verification and authentication platform.
