Insurance

Modern digital experiences for today’s insurance customers

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35%

Less quote abandonment

79%

Faster onboarding

75%

Fraud reduction

The world's best insurance companies trust Prove

How Prove helps insurance providers

Reduce quote abandonment and improve quote accuracy

Challenge

Knowledge-Based Authentication (KBA) creates friction for prospects leading them to abandon the quote process. KBA is also susceptible to fraud as answers are easily obtained online by bad actors.

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Solution

Prove Pre-Fill® modernizes the quote and insurance application process by auto-filling forms with verified identity data. Complete identity verifications with confidence.

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Accurate, real-time identity information of policyholders across their life cycle

Challenge

Invalid, outdated, and missing policyholders' contact data negatively impacts outbound contactability and leads to poor support experiences, digital CX solutions and call centers throughout the customer life cycle (long wait times, tedious authentication).

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Solution

Prove Identity Manager℠ enables robust identity record management with accurate policyholder contact data which improves contact rates for continuous engagement: real-time updates & policyholder support.

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Complete identity verifications of policyholders with confidence

Challenge

Using antiquated KBAs or MFA creates exposure to several common fraud vectors, making it challenging to execute key transactions to legitimate policyholders (97%+) securely. As a result, there is reduced productivity & increased OPEX due to password resets, false fraud alerts, and customers opting out of digital services.

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Solution

Prove Identity® enables insurance companies to verify and authenticate new and existing policyholders with confidence leading to increased pass rates, reduced fraud, and HIPAA compliance.

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Passive and active authenticators to protect against unauthorized access

Challenge

Customers expect a frictionless world where account access is instant. Digital insurers need to balance customer experience with risk management and ease of authentication.

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Solution

Prove Auth® offers a suite of passive and active authenticators to adapt to any customer’s authentication scenario across low-to-high-risk events.

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“We were looking to solve two primary challenges: reducing fraud and improving the customer experience by reducing friction in the credit card application process. Prove allows us to validate phone ownership and possession for 90%+ of users while also allowing us to pre-fill meaningful pieces of the application for those users, reducing the number of steps they need to go through to sign up.”

Brandt Smallwood,

President, Bilt Rewards

"In gaming, the stakes for getting identity right are exceptionally high. With Prove’s Pre-Fill and Unified Authentication solutions on the Prove Identity Platform, we’re streamlining onboarding, enabling seamless authentication, and strengthening fraud protection, all while reducing friction. This partnership allows us to turn identity into a true strategic advantage and set a new benchmark for trusted digital experiences in gaming."

John Snyder,

Product Leader, BetMGM

"We've integrated Prove Pre-Fill® and it's a phenomenal solution that drives real results. It not only increases the completion rate and helps you increase sales, but it really does all the fraud work in the background, so it doesn't impact the customer experience, and we saw a significant decrease in the fraud rate. We've had amazing results."

Senior Vice President,

Digital Credit & Authentication, Synchrony

"Trust and safety is the backbone of what we deliver for our customers - caregivers entering someone's home, and families welcoming a stranger into theirs. Through Prove, we deliver frictionless identity verification via mobile phone possession checks enabling us to effectively filter out bad actors while preserving a seamless experience for legitimate users. Prove has been a true extension of our team, helping us turn trust into a meaningful differentiator."

Naaz Nichols,

Chief Experience Officer, Care.com

"With Prove, we replaced a slow, high-friction photo ID process with a seamless experience that made account recovery 10x faster while reducing support cases and strengthening security. More importantly, it allowed us to build trust with our customers in the moments when they need us most."

Senthil Sivasubramanian,

Engineering Leader, Gusto