Challenge
Onboarding is where businesses win or lose customers: $4.7 trillion in global annual spending is at risk from poor onboarding experiences, and 87% of businesses say stronger fraud capabilities are a necessary part of the solution.
When Dropp began bringing small merchants onto its platform, the team hit both problems at once. Its standard KYB flow, screen after screen of typed details and document uploads, asked too much of merchants who had no time to spare.
Meanwhile, fraudsters armed with AI were applying alongside legitimate businesses, and every suspicious application meant hours of manual review. Dropp needed onboarding that was faster for honest merchants and harder for bad actors - Prove became the answer.
There are so many fraudsters out there, and AI gives them even more tools. Every fraudulent application we stop during onboarding means more time on manual review, and less time serving legitimate businesses.
Brad Buck
Co-Founder, Dropp
Solution
Dropp rebuilt its onboarding around one rule: never ask a business owner to type in what can already be verified.
The team implemented Prove Pre-Fill for Business, replacing self-reported business data with verified data at the point of entry.
Prove Pre-Fill for Business turns KYB from a form into a confirmation. With just a phone number and date of birth, Prove links the applicant to the business entity and returns verified business details, including legal name, registration date, and address, pre-filled and ready to approve. Legitimate owners move through in a fraction of the time, Dropp gets clean data from the first screen, and fraudsters are stopped at the front door.
The approach runs across every merchant Dropp onboards, from online creators to convenience stores and gas stations. It gives legitimate businesses a faster path to accepting payments, and gives Dropp the confidence of verified business identity in place of a legacy multi-screen KYB flow.
Prove Pre-Fill for Business really turns the onboarding process from being a data entry problem to being one of validation and verification.
Brad Buck
Co-Founder, Dropp
Results
Up to 90% faster onboarding for legitimate businesses
Manual review used to stand between new merchants and going live. Now Prove Pre-Fill for Business verifies legitimate businesses up front, cutting onboarding time by up to 90% and accelerating time to revenue for Dropp and its merchants alike.
Small business owners don't have time for an onerous process of uploading documents and filling out page after page. They want to get onboarded quickly, without the hassle. With Prove Pre-Fill for Business, we've cut onboarding time for honest business owners by about 90%.
Brad Buck
Co-Founder, Dropp
80% reduction in fraudulent applications
Fraud used to cost Dropp twice: once in risk, and again in the team hours spent reviewing applications that never should have been submitted.
With fraudulent applications down 80%, Dropp's team spends its time on growth instead of gatekeeping. As AI makes fraud cheaper to attempt at scale, that advantage only grows.
Prove Pre-Fill for Business cut our fraudulent applications by 80%, maybe more. The fraudsters get stopped, and the businesses we actually want get approved faster.
Brad Buck
Co-Founder, Dropp
A big-business experience for small businesses
The biggest win isn't measured in minutes. Small merchants rarely get enterprise-grade anything, so a sign-up that already knows who they are signals respect from the very first interaction.
Brad saw it himself when he ran his own company through the flow. Watching his details fill in, he knew right away it would work for every merchant on the platform.
With Dropp, we try to offer small businesses the best customer experience that we can. We want them to feel like they're being treated like a large company, and with Prove Pre-Fill for Business, we're able to offer that.
Brad Buck
Co-Founder, Dropp
See how Prove Pre-Fill for Business can onboard your merchants faster and stop fraud before it starts.
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