Optimize consumer servicing and contactability
A real-time registry of phone identity tokens that helps clients manage their consumers’ phone numbers, devices, and other identity attributes through lifecycle changes.
Percentage of frictionless actions (not requiring human service agent)
Vendor consolidation streamlines operations to enable immediate ROI and cost savings
Enabled by Billions of Real-Time updates to identity attributes such as phone numbers and emails
The complexity of phone number management
Phone numbers are crucial for identifying consumers and businesses today, yet many firms lack robust management systems. Maintaining accurate contact info remains a challenge.
70% of Fortune 100 companies ask for phone number as a primary consumer identifier
On average, companies have about 50% of their consumers' phone numbers verified and up-to-date
US phone numbers change hands every year. One in fourteen. Each one is a customer you think you know, and don't.
Disconnects a year. 120M are permanent, 80M come back, and the carrier feed can't tell you which is which.
230M of the 500M active US numbers have moved carriers at least once. Nearly half.
Consumer servicing done right
Prove Identity Manager℠ enables firms to service and engage consumers more efficiently. Prove actively monitors and alerts on common consumer contact changes that hinder efficiency and result in poor consumer experiences.
Prove Identity Manager℠ helps companies:
- Accuracy of phone numbers
- Customer satisfaction
- High-risk approvals
- Login/OTP pass rates
- P2P/Money movement throughput
- Call center handle time
- Fraud rates
- Point solutions
- Total cost of ownership
Streamlined consumer contactability with Prove Identity Manager℠
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"We were looking to solve two primary challenges: reducing fraud and improving the customer experience by reducing friction in the credit card application process. Prove allows us to validate phone ownership and possession for 90%+ of users while also allowing us to pre-Fill meaningful pieces of the application for those users, reducing the number of steps they need to go through to sign up."
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“We’re committed to providing customers with a seamless and secure sports betting experience, and our partnership with Prove is a testament to that safe bet. Prove Pre-Fill® adds an extra layer of security, reduces sign-up abandonment, and improves the overall user experience by streamlining the identity verification and authentication processes. Users can now enjoy the BetMGM sports betting and casino experience faster and with greater peace of mind.”
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“Prove's solution saved our call center. We implemented it proactively before we began seeing this surge, and we are so glad that we did. It has enabled us to increase our number match rate and cut down significantly on call wait times. It has very clearly made a difference for us!”
“This is going to fundamentally shape how insurers think about digital engagement with their customers and consumers.”
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“We sent 40,000 records to Prove. We were able to get almost 90% of those matched up with accurate phone information.”
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“Prove’s solutions will significantly simplify the enrollment processes for millions of Zelle P2P users, while adding another layer of non-intrusive protection behind-the-scenes for Zelle. Prove brings together data from across the mobile ecosystem—networks, devices, users—to help us assess enrollment and transaction risk almost instantly. This helps us balance the requirements for speed and security in the faster payments space.”
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"Prove and their Mobile Verify solution, allow roughly 60% of our mobile enrollments to benefit from near real-time, frictionless possession checks, in accordance with PSD2-SCA regulation."
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“Fraud prevention professionals are often challenged with the level of friction that their risk controls inject into the end-to-end customer life cycle. Prove’s Pre-Fill® solution is well-positioned to address these challenges with its ability to both authenticate individuals and markedly reduce friction through its auto-fill capabilities.”
"We've integrated Prove Pre-Fill® and it's a phenomenal solution that drives real results. It not only increases the completion rate and helps you increase sales, but it really does all the fraud work in the background, so it doesn't impact the customer experience, and we saw a significant decrease in the fraud rate. We've had amazing results."
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