A real-time registry of phone identity tokens that helps clients manage their consumers’ phone numbers, devices, and other identity attributes through lifecycle changes.
70% of Fortune 100 companies ask for phone number as a primary consumer identifier
50% is an average percentage of verified and up-to-date phone numbers that a company has for its consumers
Phone numbers recycled annually to new consumers
New phones activated annually
Phones lost annually
Prove Identity Manager™ enables firms to service and engage consumers more efficiently.
Prove actively monitors and alerts on common consumer contact changes that hinder efficiency and result in poor consumer experiences:
Percentage of frictionless actions (not requiring human service agent)
with OPEX savings and vendor consolidation
Enabled by Billions of Real-Time updates to identity attributes such as phone numbers and emails
The most accurate consumer digital identities
Reducing the need for consumers to re-enroll when they get new phones, change numbers, carriers, etc
Power assurance levels and trust scores, to provide highly accurate contact data
Phone numbers are bound to mobile phones with 128-bit encryption, allowing Prove to authenticate Possession.
Phone numbers have Reputation, allowing Prove to assess risk
in real time.
99% of consumers have a personal phone number, allowing Prove to verify identity via Ownership.
“Prove's solution saved our call center. We implemented it proactively before we began seeing this surge, and we are so glad that we did. It has enabled us to increase our number match rate and cut down significantly on call wait times. It has very clearly made a difference for us!”
Tabula Rasa Healthcare (THRC) sought to more effectively connect with hard-to-reach patients.
Missing or outdated phone numbers and contact information is a common problem with today’s healthcare records, with many health plans seeing up to 50% of phone numbers with missing or incorrect information. For companies like TRHC, which receive patient data from health plan clients and then communicate with patients via telephone, these inaccuracies and deficiencies can be barriers to the timely provision of services.
A major global insurance company needed to modernize its call center authentication process. Outdated and cumbersome knowledge-based authentication questions created high friction for their consumers and call center employees alike, while driving high costs.
Using Prove Identity Manager™ and Identity Verify™ to passively authenticate their consumers removed the need for knowledge-based authentication questions and resulted in a streamlined overall consumer experience, from onboarding to call center handling.
Leading Financial Services sought to keep consumer contact information updated and fluid across their three portfolios (private label credit cards, consumer bank, and retail bank), digital servicing arm, and call centers. Their existing process relied on manual efforts which led to data errors, time and labor expense, and consumer contactability issues.
Ready to optimize consumer servicing & contactability?