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Prove Identity Manager

Optimize Consumer Servicing and Contactability

A real-time registry of phone identity tokens that helps clients manage their consumers’ phone numbers, devices, and other identity attributes through lifecycle changes.

Phone numbers are the modern way to identify consumers & businesses, but most firms lack robust phone number management systems

70%

70% of Fortune 100 companies ask for phone number as a primary consumer identifier

50% is an average percentage of verified and up-to-date phone numbers that a company has for its consumers

However, maintaining accurate consumer contact info is challenging

95%

Phone numbers recycled annually to new consumers

126M

New phones activated annually

70M

Phones lost annually

Consumer servicing done right.

Prove Identity Manager™ enables firms to service and engage consumers more efficiently.

Prove actively monitors and alerts on common consumer contact changes that hinder efficiency and result in poor consumer experiences:

Prove Identity Manager™ helps companies:

INCREASE :
  1. Accuracy of phone numbers
  2. Customer satisfaction
  3. High-risk approvals
  4. Login/OTP pass rates
  5. P2P/Money movement throughput
DECREASE :
  1. Call center handle time
  2. Fraud rates
  3. Point solutions
  4. Total cost of ownership

Impact

85%+ Pass Rate

Percentage of frictionless actions (not requiring human service agent)

30X ROI

with OPEX savings and vendor consolidation

Improved Contactability

Enabled by Billions of Real-Time updates to identity attributes such as phone numbers and emails

Differentiators

1B+ Identity Tokens

The most accurate consumer digital identities

Identities Persist Through Phone Lifecycle Events

Reducing the need for consumers to re-enroll when they get new phones, change numbers, carriers, etc

Self-Learning Identity Tokens

Power assurance levels and trust scores, to provide highly accurate contact data

Prove Identity Manager™ leverages Prove's PRO Model™ of identity verification & authentication

POSESSION
John is physically holding the phone

Phone numbers are bound to mobile phones with 128-bit encryption, allowing Prove to authenticate Possession.

REPUTATION
The phone number has 10 years of real-time behavior

Phone numbers have Reputation, allowing Prove to assess risk
in real time.

POSESSION
The phone number is owned and operated by John

99% of consumers have a personal phone number, allowing Prove to verify identity via Ownership.


“Prove's solution saved our call center. We implemented it proactively before we began seeing this surge, and we are so glad that we did. It has enabled us to increase our number match rate and cut down significantly on call wait times. It has very clearly made a difference for us!”
MAJOR US BANK
CALL CENTER AUTHENTICATION EXECUTIVE

Case Studies

Tabula Rasa HealthCare
Effective patient contacting

Tabula Rasa Healthcare (THRC) sought to more effectively connect with hard-to-reach patients.

Missing or outdated phone numbers and contact information is a common problem with today’s healthcare records, with many health plans seeing up to 50% of phone numbers with missing or incorrect information. For companies like TRHC, which receive patient data from health plan clients and then communicate with patients via telephone, these inaccuracies and deficiencies can be barriers to the timely provision of services.

Results
40K
Records examined with missing or inaccurate data
87%
of records corrected using Prove Identity Manager
20%
Increase in patient engagement

Global Insurance Company
Reduced Call Center Handle Time

A major global insurance company needed to modernize its call center authentication process. Outdated and cumbersome knowledge-based authentication questions created high friction for their consumers and call center employees alike, while driving high costs.

Using Prove Identity Manager™ and Identity Verify™ to passively authenticate their consumers removed the need for knowledge-based authentication questions and resulted in a streamlined overall consumer experience, from onboarding to call center handling.

Results
1 Min / 14%
Reduction in average call center handle time
58%
Increase in successful registrations

Leading Financial Services Firm Flexible consumer servicing

Leading Financial Services sought to keep consumer contact information updated and fluid across their three portfolios (private label credit cards, consumer bank, and retail bank), digital servicing arm, and call centers. Their existing process relied on manual efforts which led to data errors, time and labor expense, and consumer contactability issues.

Results
$200M
Estimated OPEX Savings due to servicing automation
300M
Phone Numbers managed

Request a Prove Identity Manager™ Demo

Ready to optimize consumer servicing & contactability?