The Blindspot in Banking, Insurance and Financial Services: Contact Center Fraud
A virtual executive roundtable with AWS on fraud prevention, cost, and customer experience in the contact center. Featuring Vick Panwar (AWS) and Maryann Miller (Prove).
Together they'll unpack why the contact center — not the network — is where fraud is actually getting in, and what changes when authentication happens before the agent ever picks up.
What You Can Expect
When's the last time you were confident the caller on the line was who they claimed to be? If you had to think about it. That's not an accident.
The contact center has become banking's identity blind spot. Callers are still verified with a date of birth or a recent transaction which is the exact data that's already been bought, breached, or scraped off the web. And the gap is widening fast: deepfakes and industrialized AI fraud are outpacing the old playbook. Most banks are stuck choosing between more friction or more risk. Neither is a real answer.
Join a select group of banking and financial services leaders for a closed-door conversation on contact center fraud. Vick Panwar (AWS) and MaryAnn Miller (Prove) will lead the discussion on establishing identity before the agent ever picks up so friction gets reserved for the calls that actually warrant it.What
You Can Expect
- A live, interactive walkthrough of four real contact center fraud scenarios
- Perspective from AWS and Prove on where identity-driven authentication is already closing the gap for fraud teams and for customers
- A look at what deepfake voice means for caller authentication going forward
- Open floor for peer-to-peer discussion on what's actually working today
There's only 15 seats. Requests are reviewed to keep attendance senior and the conversation candid.
Held under Chatham House Rule: what's said in the room can be used but never attributed.
Request your seat before they're gone!
Hope you can join us
This event is held under Chatham House Rule: what's said in the room can be used, but not attributed.
Vick Panwar
in Fraud and Financial CrimesAWS
MaryAnn Miller
Trusted by 2,000+ leading companies to reduce fraud and improve consumer experiences, Prove is the world’s most accurate identity verification and authentication platform.
