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Manage, add and update customer phone numbers to authenticate identity across multiple use cases.

A single identity authentication platform that reduces complexity and total cost of ownership to create a holistic view of your customer across their entire experience

Phone numbers are now the modern way to identify consumers & small businesses

70

%

of leading Fortune 100 companies now ask for phone number as a primary customer identifier.*

...but most companies don't have robust phone number management systems

50

%

The typical percentage of verified and up-to-date phone numbers that a company has for its customers*

* Source: Prove proprietary research based on public data available from Fortune 100 companies and Prove proprietary data

Keeping phone data updated is a challenge

Prove Fonebook helps companies:

Increase:

  • Accuracy of phone numbers
  • Customer satisfaction
  • High-risk approvals
  • Login/OTP pass rates
  • P2P/money movement throughput

Decrease:

  • Call center handle time and OPEX
  • Fraud rates
  • Point solutions
  • Total cost of ownership

Prove Fonebook™ is a registry of tokenized customer identities that manages, adds, and updates customer phone numbers

This enables companies to recognize and authenticate customer identities across multiple use cases and channels

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How It Works

Create

Create your Fonebook, a registry of identity tokens for your customers

1
2

Add and Update

Add and update missing phone numbers and identity data

Manage

Manage tokens and keep data fresh against changes

3
4

Recognize and Authenticate

Recognize and authenticate customer tokens when you interact with them throughout the customer journey

Simple, Predictable Pricing

Our clients love our simple and predictable pricing model (per managed customer per month).

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Fonebook leverages Prove's PRO Model™ of identity verification & authentication

3 unique checks that make identity fraud expensive and unscalable for fraudsters

Possession

John is physically holding
the phone

Phone numbers are bound to mobile phones with 128-bit encryption, allowing Prove to authenticate Possession

Reputation

The phone number has 10 years of real-time behavior

Phone numbers have Reputation, allowing Prove to assess risk
in real time

Ownership

The phone number is owned and operated by John

99% of consumers have a personal phone number, allowing Prove to verify identity via Ownership

Learn More About PRO & Phone-Centric Identity™

Proven
Results

"Prove's solution saved our call center.

We implemented it proactively before we began seeing this surge, and we are so glad that we did. It has enabled us to increase our number match rate and cut down significantly on call wait times. It has very clearly made a difference for us!"

Call Center Authentication Executive
Tier-1 Bank

Fonebook results for a Tier 1 bank client

A tier 1 bank client wanted to consolidate their identity authentication point solutions and have a more holistic view of their customers across uses cases and channels. After implementing Fonebook, they saw an immediate ROI and productivity benefit. They also increased the number of verified customer phone numbers they had on file, enabling them to provide a better customer experience for customers in their contact.

ROI:
$14M
in OPEX savings
$5M
in new revenue
$3M
in fraud reduction

Ready to access the benefits
of Fonebook for your company?

Get in touch for more information about  APIs, pricing, and more.