Optimize consumer servicing and contactability
A real-time registry of phone identity tokens that helps clients manage their consumers’ phone numbers, devices, and other identity attributes through lifecycle changes.
Percentage of frictionless actions (not requiring human service agent)
Vendor consolidation streamlines operations to enable immediate ROI and cost savings
Enabled by Billions of Real-Time updates to identity attributes such as phone numbers and emails
The complexity of phone number management
Phone numbers are crucial for identifying consumers and businesses today, yet many firms lack robust management systems. Maintaining accurate contact info remains a challenge.
70% of Fortune 100 companies ask for phone number as a primary consumer identifier
On average, companies have about 50% of their consumers' phone numbers verified and up-to-date
Phone numbers recycled annually to new consumers
New phones activated annually
Phones lost annually
Consumer servicing done right
Prove Identity Manager℠ enables firms to service and engage consumers more efficiently. Prove actively monitors and alerts on common consumer contact changes that hinder efficiency and result in poor consumer experiences.
Prove Identity Manager℠ helps companies:
- Accuracy of phone numbers
- Customer satisfaction
- High-risk approvals
- Login/OTP pass rates
- P2P/Money movement throughput
- Call center handle time
- Fraud rates
- Point solutions
- Total cost of ownership
Streamlined consumer contactability with Prove Identity Manager℠
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“For us, Prove is one of the few...possibly the only...fraud solution we have that actually reduces friction. What we find so powerful about Prove is it also validates possession of your device. So, as a fraudster, you would not only need to know the information, but you have to prove that you have access to the phone that's being entered, and that's a pretty powerful tool to stop fraudsters"
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“We’re committed to providing customers with a seamless and secure sports betting experience, and our partnership with Prove is a testament to that safe bet. Prove Pre-Fill® adds an extra layer of security, reduces sign-up abandonment, and improves the overall user experience by streamlining the identity verification and authentication processes. Users can now enjoy the BetMGM sports betting and casino experience faster and with greater peace of mind.”
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“Prove's solution saved our call center. We implemented it proactively before we began seeing this surge, and we are so glad that we did. It has enabled us to increase our number match rate and cut down significantly on call wait times. It has very clearly made a difference for us!”
“This is going to fundamentally shape how insurers think about digital engagement with their customers and consumers.”
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“We sent 40,000 records to Prove. We were able to get almost 90% of those matched up with accurate phone information.”
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A national furniture retailer needed to perform registration and initial credit checks for consumers prior to generating contract terms for their furniture rental service. Prove Auth was implemented for initial account generation, securely binding consumers to improve onboarding experience, reduce cart abandonment, and improve transaction security.
“Prove’s solutions will significantly simplify the enrollment processes for millions of Zelle P2P users, while adding another layer of non-intrusive protection behind-the-scenes for Zelle. Prove brings together data from across the mobile ecosystem – networks, devices, users – to help us assess enrollment and transaction risk almost instantly. This helps us balance the requirements for speed and security in the faster payments space.”
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"Prove and their Mobile Verify solution, allow roughly 60% of our mobile enrollments to benefit from near real-time, frictionless possession checks, in accordance with PSD2-SCA regulation."
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“Prove's solution saved our call center. We implemented it proactively before we began seeing this surge, and we are so glad that we did. It has enabled us to increase our number match rate and cut down significantly on call wait times. It has very clearly made a difference for us!”
“Fraud prevention professionals are often challenged with the level of friction that their risk controls inject into the end-to-end customer life cycle. Prove’s Pre-Fill® solution is well-positioned to address these challenges with its ability to both authenticate individuals and markedly reduce friction through its auto-fill capabilities.”
"We've integrated Prove Pre-Fill® and it's a phenomenal solution that drives real results. It not only increases the completion rate and helps you increase sales, but it really does all the fraud work in the background, so it doesn't impact the customer experience, and we saw a significant decrease in the fraud rate. We've had amazing results."
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Become a success story
Learn how Bilt Mastercard used innovative identity verification and identity pre-fill technology to increase their onboarding pass rate to 90+%, enabling more new customers to sign up more quickly and securely.
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This leading firm struggled with balancing a smooth sign-up process while ensuring critical identity verification and onboarding checks. They wanted to find a solution that could improve their onboarding process abandonment rates while ensuring that they were still compliant with consumer due diligence and regulations.
Prior to Prove, Tier 1 Issuer’s customers had to manually enter all personal data during card applications which added process friction and led to high abandonment rates. Tier 1 Issuer wanted a solution that would allow customers to have a seamless application and servicing experience while decreasing abandonment rates and stopping bad actors.
Leading Healthcare System wanted to improve the registration process for their ‘digital front door’, specifically their virtual ID proofing process. The current patient experience was arduous given all the data entry required.
