A real-time registry of phone identity tokens that helps clients manage their consumers’ phone numbers, devices, and other identity attributes through lifecycle changes.
of Fortune 100 companies ask for phone number as a primary consumer identifier
Average percentage of verified and up-to-date phone numbers that a company has for its consumers
Phone numbers recycled annually to new consumers
New phones activated annually
Phones lost annually
Prove Identity Manager™ enables firms to service and engage consumers more efficiently.
Prove actively monitors and alerts on common consumer contact changes that hinder efficiency and result in poor consumer experiences:
Percentage of frictionless actions (not requiring human service agent)
Enabled by Billions of Real-Time updates to identity attributes such as phone numbers and emails
with OPEX savings and vendor consolidation
The most accurate consumer digital identities
Reducing the need for consumers to re-enroll when they get new phones, change numbers, carriers, etc
Power assurance levels and trust scores, to provide highly accurate contact data
3 unique checks that make identity fraud expensive and unscalable for fraudsters:
John is physically holding
Phone numbers are bound to mobile phones with 128-bit encryption, allowing Prove to authenticate Possession.
The phone number has 10 years of real-time behavior
Phone numbers have Reputation, allowing Prove to assess risk
in real time.
The phone number is owned and operated by John
99% of consumers have a personal phone number, allowing Prove to verify identity via Ownership.
“Prove's Identity Manager technology can significantly enhance our ability to engage more members, leading to better outcomes.”
“We sent 40,000 [stale records] to Prove. We were able to get almost 90% of those matched up with accurate phone information.”
"Prove's solution saved our call center. We implemented it proactively before we began seeing this surge, and we are so glad that we did. It has enabled us to increase our number match rate and cut down significantly on call wait times. It has very clearly made a difference for us!"
Leading Financial Services sought to keep consumer contact information updated and fluid across their three portfolios (private label credit cards, consumer bank, and retail bank), digital servicing arm, and call centers. Their existing process relied on manual efforts which led to data errors, time and labor expense, and consumer contactability issues.
Tabula Rasa Healthcare (THRC) sought to more effectively connect with hard-to-reach patients.
Missing or outdated phone numbers and contact information is a common problem with today’s healthcare records, with many health plans seeing up to 50% of phone numbers with missing or incorrect information. For companies like TRHC, which receive patient data from health plan clients and then communicate with patients via telephone, these inaccuracies and deficiencies can be barriers to the timely provision of services.
Ready to optimize consumer servicing & contactability?