Don't miss out! Join us at
2024 featuring Fraud Fight Club on April 25th
arrow icon

How Healthcare Leaders Can Build a Digital Front Door Using Phone-Centric Identity

Post by:
May 27, 2022
Post by:
No items found.
May 27, 2022
How Healthcare Leaders Can Build a Digital Front Door Using Phone-Centric Identity

In a recent webinar, Prove’s VP of Healthcare Mike Bechtel, and Dr. Aasim Saeed, the founder & CEO of, discussed the key trends impacting patient loyalty in 2022 and what steps healthcare executives can take to build digital front doors for their organizations.

Read the following executive summary for Mike and Dr. Saeed’s top tips for healthcare leaders or scroll to the bottom for the webinar recording. 

(The following has been edited for clarity and brevity)

What’s going on in the healthcare industry today? 

Dr. Aasim Saeed: We are living in a world where telemedicine is here to stay. It won’t take over 100% of care but we are seeing numbers as high as 20% as pretty standard. Numbers like this tell us that patients need to be reengaged and unless we are up for the challenge of meeting customers where they are and eliminating as much friction as possible, there will be a deficit created by COVID that will last for years. We need to bring these folks back into the healthcare industry. 


What are the consumer and patient pain points that we need to fix in order to bring more folks back into the healthcare industry?

Dr. Aasim Saeed: Technology for technology's sake is just going to complicate things and add more layers to this already complex system. We need to look at the pain points that are actually impacting patients.

At, we run surveys regularly. We asked 600 patients “what are your top concerns in healthcare?” The results show that concerns over cost are paramount. The second concern is the complexity of accessing healthcare. Lastly, the healthcare industry is not doing a good enough job with experience. Whether your doctor is 90 minutes late and doesn’t even apologize or you’re being asked to fill out a form three times, we are not having great experiences in healthcare. 

Why are many digital health platforms falling short?

Dr. Aasim Saeed: In the new era of telemedicine, we need to provide fast, easy-to-use digital encounters as well as great physical encounters. Ask yourself what is the first digital encounter that many patients ever experience? In much of the United States, the answer is Epic’s MyChart. First, the patient is asked for a registration code that expires very quickly. Second, if the patient can’t find the code, there is a “don’t have an activation code?” button. Unfortunately, when you do that you encounter an Experian credit check. After that, without fail, most apps don’t even let you book an appointment. 

Is there a better way to onboard new customers?

Mike Bechtel: With Prove Pre-Fill® we start with the information the patient already knows– their phone number. By checking three things– the possession of the device, the reputation of that phone number, and the ownership of the phone number, Prove can pre-populate data including address, phone number, and even social security number. With this flow, pass rates, the rate at which an individual successfully pass through this process, are generally around 90%.

Watch the full webinar on demand here.

To learn more about Prove’s identity solutions and how to accelerate revenue while mitigating fraud, schedule a demo today.

Create secure frictionless customer experiences using modern identity solutions

Join over 1,000 businesses that rely on Prove across multiple industries, including banking, FinTech, healthcare, insurance, and e-commerce. Contact us today.

Prove: the world’s most accurate identity verification and authentication platform

Trusted by 1,000+ leading companies to reduce fraud and improve consumer experiences. Contact us today to learn how you can frictionlessly secure your digital consumer journey — from onboarding to ongoing transactions.

Keep Reading...Read our latest white-paper on this subject!

Tap the button below to read our latest white-paper on the subject as industry leaders.

Accelerate your onboarding

Contact us to learn how leading companies are using Prove Pre-Fill to modernize the account creation process by shaving off clicks and keystrokes that kill conversion.

Create frictionless customer experiences

Get in touch to find out how we can help you identify your customers at every stage of their journey and offer them seamless and secure experiences.

Schedule a demo

Let our expert team guide you through our identity verification and authentication solutions. Select a date and time that works for you.

Schedule a demo

Find out how we can help you deliver seamless and secure customer experiences that comply with PSD2/SCA. Select a date and time that works for you.

Interested in more information about Prove Pre-Fill?

Download the Report

Download Aite-Novarica Group’s full report about Prove Pre-Fill, including a product overview, customer results, and how the product works.

Interested in more information about MFA?

Download the guide now to learn how you can improve security, cut down on fraud, and create the best possible customer experience.