Before the pandemic, providing digital healthcare to patients was largely hamstrung by state and federal legislation as well as insurance policies that reimbursed only in-person visits. When the pandemic struck, however, both regulators and the public at large recognized the critical importance of empowering healthcare providers to give medical care safely at a distance, usually over video chat. As a result of this collective embrace of telehealth, the global digital health market has grown at an incredible rate. According to Statista, “the global digital health market was worth an estimated 175 billion US dollars [in 2019]. With an expected CAGR of almost 25 percent from 2019 to 2025, the digital health market should reach nearly 660 billion dollars by 2025.” As healthcare providers adjust to providing care digitally, the challenge of seamlessly collecting critical patient data outside of the waiting room has become a major focus. In a recent report published by the independent advisory firm Aite-Novarica, Strategic Advisor Shirley Inscoe studied how “one of the largest not-for-profit healthcare firms in the US” (Company C) leveraged Prove Pre-Fill to successfully revamp its onboarding process, boosting new patient registrations in the process.
In the report published by Aite-Novarica, the researchers took a deep dive into the operations of Company C before and after it implemented the Prove Pre-Fill solution. Before implementing Pre-Fill, Company C was only allowed to onboard existing patients to its digital portal due to state legislation that required new patients to attend an in-person appointment first. In 2019, however, a change in legislation allowed healthcare providers to onboard new patients to their digital portals and Company C began shopping for a new onboarding solution. The two primary items on their must-have list went hand-in-hand: “efficiency” and “a great customer experience.” Fortunately, Prove was able to check both of these boxes—because Prove Pre-Fill auto-fills forms with verified bank-grade data, it actually reduces the keystrokes necessary for a customer to onboard by up to 80%. Rather than enter their first and last name, for instance, a customer can simply enter the last four digits of their social security number and the rest of the necessary data will be auto-populated with their consent. After implementing Prove Pre-Fill, Company C boosted new patient registrations by a staggering 151%.
While the results described above are noteworthy, this is just one of many customer success stories. To learn more about how companies are harnessing Prove Pre-Fill to increase patient registration rates in this new digital-first healthcare environment, read the full Aite-Novarica report.
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