Leading US Healthcare System

A leading US healthcare system leverages Prove to support 500K new patient account creations

Goal : Streamline onboarding;
fraud mitigation

Industry:  Healthcare


The healthcare system wanted to improve the registration process for their ‘digital front door’ (e.g., patient portal, health plan member portal, & other digital properties) as the patient experience was arduous given all the data entry required.


Prove Pre-Fill® enabled the healthcare system to verify and authenticate new registrants and offer self-service registrations for remote care, including COVID-19 screening and eVisits with on-call providers.


New patient accounts created


Increase in pass rates that did not require human intervention


Of patients who opted into pre-filling their account information during onboarding

An easier onboarding
experience to support
a better patient

A top 10 US healthcare system wanted to improve its registration process for their digital portals. With a large integrated delivery network that serves over 12 million patients annually, and includes 50+ hospitals, 800+ patient care sites, 7,000+ active physicians and 49,000+ employees it was critical for them to find a streamlined way to get their patients in the door and ensure a smooth experience throughout the full patient journey.

The successful implementation of Prove Pre-Fill® by the leading US healthcare system revolutionized the first step of their ‘digital front door’ by auto-filling and authenticating their new patient registrants.  This accelerated the process for self-service registrants to the healthcare system’s online portal, which enabled them to offer those patients remote care, including COVID-19 screen and eVisits with on-call providers. By simplifying identity verification and authentication, Prove Pre-Fill® significantly improved efficiency, minimized human intervention, decreased errors, and enhanced patient experiences.

Secure your customers’ digital lives

Get in touch for more information about our solutions, APIs, demos, pricing, and more.