How a leading US healthcare system leverages Prove to expedite new patient account creation
CHALLENGE :
The healthcare system wanted to improve the registration process for their ‘digital front door’ (e.g., patient portal, health plan member portal, & other digital properties) as the patient experience was arduous given all the data entry required.
SOLUTION :
Prove Pre-Fill® enabled the healthcare system to verify and authenticate new registrants and offer self-service registrations for remote care, including COVID-19 screening and eVisits with on-call providers.
500K
New patient accounts created
25%
Increase in pass rates that did not require human intervention
95%
Of patients who opted into pre-filling their account information during onboarding
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