When you digitally interact with companies that are also Prove’s business clients, Prove may be leveraged by those companies to verify your identity and help prevent fraud using your personal information, such as your full name, residential address, email address, mobile telephone number, date of birth, or Social Security Number. Our business clients are responsible for obtaining your consent for and/or giving you legal notice about this processing of your personal information.
Prove’s Bill of Trust outlines our core values, including the company's commitment to consumer privacy. To this end, Prove uses real-time, secure Application Programming Interface (API) calls to process and protect the personal information transmitted to us from third parties (e.g., our business clients and data partners) as part of our user authentication and identity verification processes. Prove does not retain the personal information transmitted to us in real-time by our business clients, but we may retain certain personal data elements (e.g., from our data partners) to help empower our fraud algorithms.
Prove will not discriminate against you for exercising your consumer privacy rights. However, before submitting a request to Prove directly, we highly recommend that you first contact the third party company you interacted with (e.g., via their website or mobile app) that uses our services. If you come to us first, we may not be able to fully respond to the request without knowing the identity of the third party company given that we do not store the personal information transmitted to us in real-time from our business clients.
If Prove, on its own or in collaboration with any third party company you’ve interacted with that shared your personal information with us, is able to successfully address your consumer privacy request (e.g., delete your personal information), please be aware that your personal information may be processed by Prove again in the future if/when you interact with the same company or a different company that is also a Prove business client and re-accept terms that include this type of processing (i.e., you opt-in or consent to processing your data for fraud-related purposes).
Please also note that in addition to helping protect you against fraud, Prove’s services make it easier and more convenient for you to interact with companies online and when you dial into call centers. For example, instead of having to answer cumbersome security questions or type in pin codes or passcodes (which can be easily intercepted by fraudsters), Prove’s services allow you to be quickly and securely authenticated, enabling you to complete business online and in call centers in a more expeditious manner. By opting out of Prove services, you may lose access to these time-saving and secure benefits.
To exercise your privacy rights, please fill out this form. Once the form has been completed, a member of Prove’s Global Privacy team will begin the process of reviewing your submission and contact you with further details.