Will AI Change Banking for Good?

August 4, 2021

A study of 34 major banks across geographies (US, EU, Singapore, Africa, Australia, and India) found that 27 out of these 34 banks have implemented AI in their front-office functions in the form of virtual assistants, chatbots, and digital advisors. Across these regions, some of the most prominent banks in this space are OCBC, ABN Amro, Bank of America, and YES Bank. Front-office applications have certainly seen a significant increase in intensity, scope, and adoption. In reality, however, the AI strategy in the US banking industry is far more diverse. One of the more explored areas of AI/ML\ application is automation. The estimated global market potential of RPA is projected to be $8.75 billion by 2024.

All major banks in the US are experimenting with AI in one of the four sets of applications: front-office uses; back-office uses; trading & portfolio management in financial markets; and uses of AI and machine learning by financial institutions for regulatory compliance (RegTech) or by public authorities for supervision (SupTech). In Asia, AI could produce an economic value between $1.8–$3 trillion a year by 2030, generated by the introduction of new product services & categories, cost savings arising from better products, lower overall prices, and improvements in lifestyles. While the two largest economies globally dominate global research and development in the artificial intelligence (AI) field, Credit Suisse expects China to come first in the race. RPA is expected to have a $6.7 trillion economic impact globally, a plan that will result in a 40-45% growth of global spending on technology.

In one of’s podcasts, Brett King, JP Nicols, and Philippe Van Fraechem (GM, North Europe & Worldwide Program Director, EFMA) discuss where the banks are with the adoption of AI, emphasizing the role of customer experience and customer success in bringing the advanced technology into customer-focused areas—both in the banking industry and in the tech/internet world—and what we can hope for them in 2018.

To learn about Prove’s identity solutions and how to accelerate revenue while mitigating fraud, schedule a demo today.

Keep reading

See all blogs
Combating Deepfakes: Leveraging Phone-Centric Identity℠ Verification to Overcome Media-Based Vulnerabilities

Identity verification systems that depend on image or audio samples for digital customer onboarding are increasingly vulnerable to deepfake attacks.

Tim Brown
July 5, 2024
New York Passes Child Data Protection Act to Protect Kids Mental Health and Online Privacy

As the world becomes more digital, it also becomes more anonymous. While some level of anonymity has its place, it can also facilitate malicious activities such as cyberbullying, identity theft, and the spread of misinformation.

Mary Ann Miller
June 27, 2024
2024 Mobile Fraud Market Trends in the UK and Europe

The UK and Europe are experiencing a massive increase in mobile fraud. Consumers, businesses, and government agencies are alarmed and pondering their next steps as they prepare to deal with several emerging trends that have surfaced in 2024.

Charlie Rowland
June 18, 2024